Made-to-order items
Our products are custom made and printed to order. We cannot accept returns or exchanges for a change of mind or an ordering error, such as choosing the wrong size. This does not affect your statutory rights if an item is faulty, damaged, or not as described.
Damaged or faulty items
Please check your order when it arrives. If it arrives damaged or faulty, email us at info@gywpride.org as soon as possible. Include your order number, a description of the issue, and clear photos.
If you tell us about a faulty, damaged, or misdescribed item within 30 days of delivery, you can choose a refund or replacement. We will agree with you how to return or assess the item and cover reasonable return costs. If you discover a fault after 30 days, contact us anyway: your statutory rights continue to apply, and we will provide the remedy required by law.
Orders that have not arrived
If your order has not arrived by its expected delivery date, email info@gywpride.org with your order number. We will investigate with the delivery provider and help resolve the issue in line with your statutory rights.
Refunds
We will process refunds in line with your statutory rights and let you know when the refund has been arranged.